“If you feel that you need immediate medical attention, telephone (01638) 662 018. The receptionist will put you through to the doctor, or call him on his bleep. Outside surgery hours, you will hear a recorded message telling you to ring the NHS 111 Service, telephone number 111. Calls made to this service are free of charge from both landlines and mobiles. A trained operator will take your call and the message will be passed to the duty doctor who may then either give you medical advice over the phone; ask you to attend an emergency clinic (directions will be provided); or offer you a home visit, if appropriate.”