Patient Participation Scheme

Oakfield Surgery Patient Reference Group 2011/2012

Our Patient Reference Group members were recruited mainly from our existing ‘Friends of Oakfield Surgery’. As shown in the table below:

Age Group Men Women Total
0 - 16 0 0 0
17 - 24 0 1 1
25 - 34 2 2 4
35 - 44 1 1 2
45 - 54 0 2 2
55 - 64 2 5 7
65 - 74 2 3 5
75 - 84 2 1 3
85 + 0 0 0

We are always looking to recruit new members as we do appreciate that our Patient Reference Group is not completely representative of our patient population but despite putting up posters, handing out leaflets and patients being encouraged to join through conversation, recruitment has not been easy. Anyone interested in joining particularly from the younger sector of the patient list is encouraged to approach any member of staff.

The ethnic origin of the above group is predominantly White British so we are actively trying to encourage patients from different ethnic origins to join.

An initial discussion was held with the Patient Reference Group to formulate questions for our survey. The patient survey took place during February 2012. CFEP UK Surveys Limited collated the results.

Our patient population at the time of the survey was 6,386.

Age Group Men Women Total
0 - 16 672 605 1,277
17 - 24 179 248 427
25 - 34 450 520 970
35 - 44 590 560 1,150
45 - 54 526 451 977
55 - 64 368 329 697
65 - 74 225 260 485
75 - 84 150 157 307
85 + 41 55 96
TOTAL 3,201 3,185 6,386

164 surveys were completed. The patient demographics were as follows:

Age Number of Responses Oakfield Surgery Mean Score (%)
Under 25 6 58
25 – 59 94 71
60 + 53 70
Blank 11 69

Gender Number of Responses Oakfield Surgery Mean Score (%)
Female 96 69
Male 53 72
Blank 15 71

Visit Usual Practitioner Number of Responses Oakfield Surgery Mean Score (%)
Yes 130 70
No 15 71
Blank 19 74

Years Attending Number of Responses Oakfield Surgery Mean Score (%)
< 5 years 48 73
5 -10 years 24 67
> 10 years 78 69
Blank 14 74

The results of the survey were discussed with the Patient Reference Group. Statistical data relating to the findings, such as the Overall Practice Scores Graph, has been published in Oakfield Surgery and on our website.

The survey had highlighted that patients are generally not happy with telephone access or the ability to speak to a Doctor on the telephone. It is hoped that telephone access will improve once our new computer software (SystmOne) is installed at the end of May 2012, as patients eventually will be able to make appointments on-line, thus, freeing up telephone lines.

This new computer software also allows reception staff to leave an instant message with the clinician enabling easier patient contact during surgery hours. The Practice Manager and the Patient Reference Group Chairperson will monitor this closely and hope the issues will be resolved by the time next years survey is completed.

As a result of the survey we have not changed our opening times, they remain as follows:

Monday – Friday: 8.30am – 6.30pm
Late Surgery: Wednesday evening by appointment
Harmoni Out-Of-Hours service: 6.30pm – 8.00am Monday to Friday,
Weekends and bank holidays