URGENT SITUATION AFFECTING SOME BLOOD TESTS AS OF 07/10/2020

Dear Patients

 

Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.

We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). 

Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.

We have the following advice for our patients:

  1. If you have been told your blood test is urgent, please attend your booked appointment without delay.
  2. If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
  3. If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test

We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated. We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further. Their number is:

 

0800 389 6819 (option 1)

 

Kind regards

Ipswich & East Suffolk Clinical Commissioning Team

(Red) Alert

Alert

COVID SWABS. Unfortunately GPs do NOT have access to covid testing, so please do NOT contact the surgery asking for a swab. These tests are run by the government and are ONLY accessible via the government website or by calling 119. Thank you.


Welcome to Oakfield Surgery

MNJP 18-09-20 GP 001.jpg

The official launch of Oakfield Surgery (SPC) at our new bigger premises at Newmarket Hospital- opened by Matt Hancock – Health Secretary.


On 10th March 2020 Oakfield Surgery changed the way you can book your appointment.

From the above the only way to book an appointment is with AskMyGP

Save time and book online - no more queuing on the telephone!

·        Available 24/7 and we respond during working hours Monday to Friday

·        We will usually get back to you within 2 hours (after 4:30pm it might be the next day)

·        You can request a particular doctor or nurse  (so long as they’re working)

·        You can choose to be contacted by the surgery by telephone or secure message

·        If we need to see you we will usually give you an appointment the same day

·        You will need to register the first time you use askmyGP, but this can easily be done without any paperwork.

·        AskmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).

·        Please note you will no longer be able to book a GP telephone appointment using the Systmonline appointment system after 10th March 2020.



Joining together to provide high quality healthcare

This practice is a member of Suffolk Primary Care – an innovative partnership of like-minded GP surgeries that have joined together to promote best practice and find new ways of working.

By sharing our resources and expertise we can tackle some of the challenges currently facing the NHS and ensure our patients continue to receive the high level of care they rightly deserve.

Suffolk Primary Care has six core values focused on achieving the best outcomes for patients, its staff and everyone in our community.

These are:

  • Delivering compassionate, high quality care
  • Nurturing and supporting staff
  • To be community focused
  • Ambitious about finding new ways of working
  • Innovative sharing of resources
  • Improving services with evidence-based care

You can find out more about Suffolk Primary Care by clicking here. You can also keep up to date with its news by clicking here.

Alternatively, you can search for ‘Suffolk Primary Care’ on Facebook or ‘follow’ @Suffolk_PC on Twitter.

OPENING TIMES

Weekdays: 

Monday         8am - 6.30pm

Tuesday         8am - 6.30pm

Wednesday   8am - 9.00pm

Thursday       8am - 6.30pm

Friday            8am - 6.30pm

Weekends: Closed

Saturday       8am -12 noon (once a month)


CONTACT US

Tel:  (01638) 662018

(01638) 662150

Email: wsccg.oakfieldsurgery@nhs.net

Address:

Oakfield Surgery, Newmarket Community Hospital, 56 Exning Road, Newmarket, Suffolk  CB8 7JG